We have LJ clarification at last
Aug. 15th, 2007 08:35 pmAnd on the whole it is good. They are finally acting VAGUELY professional, have created professional sockpuppet and used it, are acting like they have customers rather than whiney children to babysit and are starting to clarify everything and even doing so WITHOUT doing something silly like calling their users paedophiles or extolling the virtues of pro-anorexia communities.
Well done LJ, you have now achieved minimal basic competence! Have a cookie!
Actually I have mental images of this new staff member, Rachel, arriving at the office, looking it over, screaming “you did WHAT?!” and laying about her with a baseball bat until everything stopped twitching.
Am I all happy and shiny? No, I am cautiously testing the water and most certainly am not happy.
Why? Because this whole fiasco was ridiculous - and the fact it took them as long as it did to manage a competent response (hell, ANY response except staff members mocking people) was pathetic. It’s made more pathetic that it’s their strike 3 - we had the breast feeding thing, then we had strikethrough and now this. Each time they come back with a “mea culpa, I’m sorry we screwed up” and EACH TIME they’ve gone back and done it again. The same mistakes, the same utterly worthless customer service, the same utter ignorance of what LJ is and how LJ works. 3 times. 3 monumental screw ups. 3 events each leading me to question whether Six Apart should be allowed to cross the road unsupervised.
Now, if they follow through with everything they’ve said (and add some much needed clarifications) then I’ll be happy. But all we have now are words - words from a company that has repeatedly flipped flopped, made promises, broken them, made assurances, gone back on them and released 3 different excuses for the same thing when it hasn’t just acted completely randomly without any recourse to anything vaguely resembling common sense.
I have said it before in this journal - the word “sorry” is rather useless on its own and I refuse to accept that because LJ has apologised yet AGAIN for yet ANOTHER screw up, we’re all supposed to say “thank you” and act like it never happened and everything is wonderful again.
Well done LJ, you have now achieved minimal basic competence! Have a cookie!
Actually I have mental images of this new staff member, Rachel, arriving at the office, looking it over, screaming “you did WHAT?!” and laying about her with a baseball bat until everything stopped twitching.
Am I all happy and shiny? No, I am cautiously testing the water and most certainly am not happy.
Why? Because this whole fiasco was ridiculous - and the fact it took them as long as it did to manage a competent response (hell, ANY response except staff members mocking people) was pathetic. It’s made more pathetic that it’s their strike 3 - we had the breast feeding thing, then we had strikethrough and now this. Each time they come back with a “mea culpa, I’m sorry we screwed up” and EACH TIME they’ve gone back and done it again. The same mistakes, the same utterly worthless customer service, the same utter ignorance of what LJ is and how LJ works. 3 times. 3 monumental screw ups. 3 events each leading me to question whether Six Apart should be allowed to cross the road unsupervised.
Now, if they follow through with everything they’ve said (and add some much needed clarifications) then I’ll be happy. But all we have now are words - words from a company that has repeatedly flipped flopped, made promises, broken them, made assurances, gone back on them and released 3 different excuses for the same thing when it hasn’t just acted completely randomly without any recourse to anything vaguely resembling common sense.
I have said it before in this journal - the word “sorry” is rather useless on its own and I refuse to accept that because LJ has apologised yet AGAIN for yet ANOTHER screw up, we’re all supposed to say “thank you” and act like it never happened and everything is wonderful again.